Ordering Information/Terms and Conditions of Sale
Ordering Information/Terms and Conditions of Sale
Hours of Operation: Monday – Friday 9 a.m. - 5:30 p.m. ET
Toll Free: 800-367-8458 (phone)/800-752-3290 (fax)
Local: 407-788-0818 (phone)/407-788-8631 (fax)
Payment: Open account to franchised new car dealers (some restrictions may apply). Orders may be prepaid with a check or money order and will be shipped once the funds are available. Visa, MasterCard, Discover, and American Express are accepted.
Pricing: Prices shown are subject to change without notice and we reserve the right to correct errors or omissions.
Sales Tax: State sales tax will be applied to all orders shipped to Florida, Georgia, North Carolina, and South Carolina. Customers in all other states are responsible for all local, state, and federal, fees and taxes as required by law.
Returned Checks: A $25 service fee will be incurred for any check not honored by your bank.
Cancellations or Changes: Please notify GPP immediately of any change or cancellation to your order. If the order has already been shipped and is in transit, you may be responsible for shipping costs and restocking fees. For custom products, the customer is responsible to pay for any and all costs incurred by the production facility up to notice of cancellation or changes. This may include artwork, setup charges, and the full cost of screens, dies, molds, and plates. The minimum cancellation fee will be $25 once production, including artwork, has commenced and any notice of cancellation must be done in writing.
Claims and Returns: All shipments should be thoroughly inspected upon arrival. If a problem exists, you must contact GPP immediately. Products in resalable condition may be returned within 30 days of purchase (a 15% restocking fee will apply). Damaged or defective products may be returned for a full refund. If the product received is damaged or defective, please keep all packing materials and shipping labels, and contact GPP immediately to file a claim. All returns require prior approval from GPP. Unauthorized returns may be refused. Returns of custom imprinted products due to errors that are not the responsibility of GPP or the manufacturer will not be allowed.
Claims of Infringement: The purchaser will indemnify the seller and hold the seller harmless from and against all claims, demands, liabilities, and expenses, including (without limitation) claims of infringement of patent, trademark, copyright, or other proprietary rights, invasion of privacy, or any other matter, arising from the use of any picture, plate, advertising copy, specifications, or material furnished to the seller by the purchaser or prepared by the seller at the purchaser’s request including reasonable attorney’s fees with court costs.
Custom Products: This may require full payment prior to production. An art proof will be supplied and will require your approval for all new orders. Exact repeat orders will be entered immediately into production. Artwork, screens, dies, molds and plates made or altered by GPP on behalf of the customer will remain the property of GPP. Artwork, screens, dies, molds and plates not used for 3 years may be disposed of and new set-up charges will then be required.
Over-Runs and Under-Runs on Custom Orders: Since it is not always possible to imprint the exact quantity, all custom orders are subject to an over-run or under-run of not more than 10%, to be billed pro rata.
Set-Up Charges: Most custom products require a set-up charge for screens, dies, molds, plates, and typesetting designs that remain the property of GPP.
Warranties: Certain products are covered by manufacturer's warranties and subject to their terms. No other warranties are expressed or implied. We make no representation or warranties as to the legal effect or consequences of any of the forms we sell.
GPP warrants that flag products, including poles and brackets, are free from defects in material and workmanship under normal use and service for a period of 45 days from the date of shipment. If any product fails to conform to this warranty within the warranty period, we shall, at our discretion, upon receipt and verification of written request by the consumer, replace the defective product. This warranty does not cover defects or product failure caused by inclement weather, high winds, improper installation, overloading, accidental misuse, neglect, alteration, or modification by the customer.
Trademarks: Certain names and logos on products are registered trademarks of specific manufacturers and are used under license. Any resale, use, or other distribution of these trademarks to anyone other than authorized motor vehicle dealers is a trademark infringement.
Shipping: All orders are shipped by UPS or USPS. Motor freight may be used in place of UPS or USPS due to weight or location. GPP is not responsible for delayed or lost shipments. Tracking information is provided. Stock orders received by 5:00 p.m. EST will be shipped that same day. Normal ground shipping time is one to six business days, depending on your location. Expedited shipping is available for an additional charge.
One of our Account Representatives will be happy to assist you with information on how to prepare your artwork and can assist you in preparing your artwork to the appropriate format, or if you prefer, you can provide us with a file that follows the following requirements: Artwork, images, or photos must be at a resolution of 300 dpi (dots per inch) and be the exact size or larger than the size of the imprint area of the final product. Be sure to include a bleed where applicable.
Please note: Images pulled from a website or the Internet are unacceptable; the dpi or resolution of these images is too low and cannot be enlarged to a higher dpi without becoming pixilated or fuzzy.
We can accept the following art file formats:
Vector Art: Adobe Illustrator® CS5 (.eps), (.ai) or (.pdf) - text converted to outlines or a font file attached. Many of our products can only be produced with Vector Art.
Raster Art: Adobe Photoshop® CS5 (.psd), (.jpg) or (.tif) - resolution must be at least 300 dpi and be the exact size or larger than the size of the imprint area of the final product.
Example: the artwork for a Plastic Plate should be 12" x 6" at 300 dpi. with an additional ⅛" around the edge for a full bleed.